Shipping policy

AirSquares

Shipping Policy

Fast, Reliable Delivery for Every Order

playairsquares.com

Effective Date: 5/5/2026

1. Overview

At AirSquares, we are committed to delivering your game sets quickly and safely. This Shipping Policy outlines everything you need to know about how we ship, when your order will arrive, and what to do if something goes wrong.

2. Order Processing Time

All orders are processed within 1-2 Business days of payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day. You will receive an email confirmation once your order has been shipped.

Note: During peak seasons or promotional events, processing times may be slightly longer. We will notify you of any significant delays.

3. Shipping Methods & Delivery Timeframes

3.1 Free Shipping (United States)

We are proud to offer FREE standard shipping on all orders within the continental United States.

• Carrier: UPS, FedEx or USPS

• Estimated Delivery: 3–5 business days after processing

• Cost: FREE — No minimum order required

• Coverage: All 50 US states (excluding US territories unless noted)

3.2 Domestic Extended (Select US States)

For certain states with extended delivery zones, we ship via USPS with the following service options:

• First Class Mail

• Ground Advantage

• Media Mail

Shipping costs are calculated at checkout based on weight and destination.

3.3 International Shipping

We ship worldwide! International orders are shipped via DHL Express with discounted rates calculated automatically at checkout based on your delivery location.

• Carrier: DHL Express Worldwide

• Estimated Delivery: Varies by country

• Cost: Calculated at checkout based on weight, destination, and selected service

• Prepaid Duties Option: Available — select at checkout to pay duties upfront and avoid surprises upon delivery

Currently shipping to: United Arab Emirates, Austria, Australia, and 24+ additional countries.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email within 24 hours. You can use this number to track your shipment directly on the carrier's website (USPS or DHL).

If you have not received a tracking email after this period, please check your spam/junk folder or contact us at [info@playairsquares.com]

5. Delivery Issues & Delays

5.1 Lost or Stolen Packages

AirSquares is not responsible for packages lost or stolen after confirmed delivery. However, we will do our best to assist you. If your tracking shows 'Delivered' but you have not received your package:

• Check with neighbors or building management

• Contact the carrier directly with your tracking number

• Email us at info@playairsquares.com and we will investigate the situation

5.2 Carrier Delays

Delivery timeframes are estimates and not guaranteed. AirSquares is not liable for delays caused by the carrier, weather events, customs processing, or other circumstances beyond our control. We will always communicate proactively if we become aware of delays affecting your order.

5.3 Incorrect Address

Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at info@playairsquares.com. We can only modify addresses before the order is dispatched.